So – I call and after talking to 3 reps – one to tell the problem to and be transferred to the right dept, one to report the charges and get a new card, one to file a fraud claim – I will be paid back the $ incorrectly charged, and will get a new card.
Also – they told me about their program called shop safe:
So, if you are going to shop online, you go to ShopSafe and enter your desired spending limit and expiration date, and it gives you a 'dummy' credit card # and then your actual # is never out in the open. Smart. I will definitely do this from now on , bc I think online spending is the way this happened!
*About 2 yrs ago, something happened where my debit card number was cancelled and a new one had to be issued. I went to BOA to get a temporary ATM card, but was told I had to go to a CT location bc that was where I opened the account. Also - BOA can switch your account to a new state, but only by changing all your account numbers, etc.